The Coffee Club needed a platform that would aggregate all of its customer feedback data to identify guest pain points. With InMoment, The Coffee Club has found a partner that helps it increase satisfaction and retain customers with tailored surveys, greater context into customer stories, and insight into the root cause of key issues. Download to read about InMoment’s impact.

• Increased end-to-end visibility of complaints for all regions, allowing franchisees to effectively reach out to dissatisfied customers and resolve issues
• Identifies at least 30 at-risk customers each month and empowers employees to resolve issues 2-3 days faster
• Customizes menu updates based on customer preference, upping NPS by 20 points and increasing sales