Understand and Improve the Customer Experience
Simply put, companies with a formal customer experience (CX) program grow faster and make more money.
NATURAL LANGUAGE UNDERSTANDING
Understand the Meaning in Your Text
Our Lexalytics Semantria NLP engine does the work of transforming your incoming text data into meaningful features so you understand who’s talking, what they’re talking about, and how they feel about those topics.
Sentiment Analysis
Identify Trends and Areas for Improvement
AI-driven keyword categorization measures trends across words and phrases mentioned in customer feedback and reviews.
Monitor, manage and engage with customers to build relationships and understand their experiences.
Experience Improvement (XI)
Prioritize and Drive Experience Improvement
Leverage a closed-loop system infused with intelligent alerts, text analytics, and prescriptive recommendations. Couple that with coaching capabilities and action planning tools to help you prioritize the most important actions for your business and you’re on your way to proven return on your CX investment.
Reporting
Custom Dashboards
Export dashboards to Microsoft PowerPoint, or download the data in .csv or .json format for integration with your organization’s business intelligence or data analytics infrastructure. Easily disseminate insights across the organization with shareable dashboard links to break down silos, eliminate blind spots, and foster better decision-making.
Integrations
With customer data in one place, and the ability to integrate additional data sources via API, the CX Cloud empowers you to improve experiences at scale. Ingest operational, financial, and demographic data to gain the full experience picture and prioritize action.
