How CX Professionals Can Align the Entire Business for Customer Centricity
More than ever, people are turning to the internet to decide who they want to do business with. According to recent research, 94% of consumers say a bad review has convinced them to avoid a business. The silver lining? The top 10% of brands responded to reviews quickly and more consistently, ultimately leading to higher overall ratings.
It’s critical for organizations to grasp their reputation in the marketplace, and then actively manage it with tools and data that allow for a real-time response.
Join us for a 30 minute webinar where we’ll discuss how to develop a brand reputation strategy and share best practices for managing your brand reputation in an ever-changing marketplace.
You’ll learn:
InMoment, the leading provider of Experience Improvement (XI) solutions, and ReviewTrackers, the leader in reputation management, have partnered to deliver an integrated CX approach to improve experiences, strengthen customer relationships, and improve brand reputation to drive revenue growth.
Let’s be honest: digital transformation shouldn’t be your focus anymore. Because if you haven’t already “transformed” your experience to include digital, you’re already behind.
Digital experiences are table stakes in today’s world, so how are the world’s best brands leveraging them to create differentiated experiences? They are leveraging signals from everywhere—review sites, social media, surveys, and beyond—to not only keep up with the latest trends, but to create them.
Join InMoment’s Senior Director of Global Strategic Insights Radi Hindawi and Customer Success Director for Canada Chris Chan to learn the four steps to spearheading the experience trend that all your customers (and non-customers) will be talking about!
Today’s retailers are no longer competing based on product quality alone: they’re competing on the experiences they provide to their customers. But providing the best experiences for customers on every channel is easier said than done—unless you’re harnessing the power of your experience data.
Join InMoment Experts Radi Hindawi and David Van Brocklin for a conversation on how retailers can leverage customer data to provide experiences that keep customers coming back for more. You’ll learn:
Whether your program is new to your organization or if your approach to the customer and employee experience is embedded in your culture, you likely have your eye on the holy grail: CX ROI.
Achieving a return on your experience investment is an ongoing process, one that must constantly evolve with the market. And since our world has done quite a bit of evolving in the past few years, this InMoment webinar is a master class in proving CX value in this new reality.
Join InMoment Experts Jim Katzman and Eric Smuda for a conversation about “Designing, Actioning, and Proving an ROI-Focused Program. “We’ll dive into:
The “digital transformation” has been a conversation point for a few years now, but for many businesses, it has been just that: a conversation. These businesses are struggling with how to actualize the digital transformation across their businesses, and especially in their customer experience (CX) programs.
So how do brands actually transform to succeed in this digital era? In this conversation, InMoment’s Radi Hindawi and Dave Wiser will help you redefine the digital transformation to include both the technology and the action you need to truly realize it across your business. They’ll cover:
Customer experience (CX) professionals can talk metrics all day long—but do those metrics translate for your executives? Historically, there’s been a disconnect between the intelligence and impact the c-suite prioritizes, and the measures many CX programs use.
That’s why InMoment has developed our “Solve for X” approach, which focuses on how programs can support business priorities by improving experience.
Join InMoment’s Eric Smuda and CMSWire’s Erika Heald and learn about:
The most common complaint we hear about customer experience (CX) programs? That they aren’t moving the needle. And we get it—it can be incredibly frustrating to feel like you’re listening at all the right touchpoints and gathering mountains of feedback data, but you aren’t seeing any tangible improvements.
But what if the key isn’t in listening more or watching metrics like a hawk? The truth is, the world’s most valuable CX programs go beyond listening and measuring the voice of customer. They build a framework that enables them to take action and transform experiences.
Join InMoment’s Eric Smuda to learn how to effectively prioritize and manage cross-functional improvement efforts to drive a more customer-centric culture, better customer experience, and improved financial outcomes.
Eric Smuda, CX Distinguished Practitioner, InMoment
Eric Smuda has built a distinguished career out of turning venerable brands into CX powerhouses. His novel, impassioned approach to customer experience implementation changed the face of the rental car industry, in which he found award-winning ways to connect customers and companies. It’s only fitting, then, that Eric serves as a Principal of CX Strategy & Implementation at InMoment, lending his seasoned perspective to many of the company’s strategies.
When CX leaders hear the word “retention,” their default definition is most likely “keeping current customers happy.” But true retention is about a much deeper customer relationship—and the tools that drive retention go beyond just surveys.
Hear from InMoment experts Jim Katzman and David Van Brocklin as they discuss why—and how— we can broaden our definition and make retention an evergreen, ever important experience effort. You will learn about:
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