Webinar

Watch the webinar replay to receive a free ROI and performance analysis and to learn:

• Why reputation management is a necessity to a complete integrated CX strategy
• The advanced capabilities of InMoment’s Reputation Management Solution
• Why reviews are essential to maintaining a positive brand image
• How Landry’s is maintaining their online reputation, and how it is crucial in driving their business success.

How CX Professionals Can Align the Entire Business for Customer Centricity

More than ever, people are turning to the internet to decide who they want to do business with. According to recent research, 94% of consumers say a bad review has convinced them to avoid a business. The silver lining? The top 10% of brands responded to reviews quickly and more consistently, ultimately leading to higher overall ratings. 

It’s critical for organizations to grasp their reputation in the marketplace, and then actively manage it with tools and data that allow for a real-time response. 

Join us for a 30 minute webinar where we’ll discuss how to develop a brand reputation strategy and share best practices for managing your brand reputation in an ever-changing marketplace. 

You’ll learn: 

• The foundation of an effective reputation management strategy and how to build your own
• How to use reputation management to supercharge your customer acquisition and retention strategy
• The importance of combining review data with voice of the customer (VoC) feedback for a complete view of the market

InMoment, the leading provider of Experience Improvement (XI) solutions, and ReviewTrackers, the leader in reputation management, have partnered to deliver an integrated CX approach to improve experiences, strengthen customer relationships, and improve brand reputation to drive revenue growth. 

Watch Now!

Let’s be honest: digital transformation shouldn’t be your focus anymore. Because if you haven’t already “transformed” your experience to include digital, you’re already behind.

Digital experiences are table stakes in today’s world, so how are the world’s best brands leveraging them to create differentiated experiences? They are leveraging signals from everywhere—review sites, social media, surveys, and beyond—to not only keep up with the latest trends, but to create them.

Join InMoment’s Senior Director of Global Strategic Insights Radi Hindawi and Customer Success Director for Canada Chris Chan to learn the four steps to spearheading the experience trend that all your customers (and non-customers) will be talking about!

Whether your program is new to your organization or if your approach to the customer and employee experience is embedded in your culture, you likely have your eye on the holy grail: CX ROI.

Achieving a return on your experience investment is an ongoing process, one that must constantly evolve with the market. And since our world has done quite a bit of evolving in the past few years, this InMoment webinar is a master class in proving CX value in this new reality.

Join InMoment Experts Jim Katzman and Eric Smuda for a conversation about “Designing, Actioning, and Proving an ROI-Focused Program. “We’ll dive into:

• The state of experience ROI & how we can bridge the gap
• Connecting efforts to acquisition and retention
• Driving growth and reducing cost to serve
• Socializing successes and encouraging buy-in

The “digital transformation” has been a conversation point for a few years now, but for many businesses, it has been just that: a conversation. These businesses are struggling with how to actualize the digital transformation across their businesses, and especially in their customer experience (CX) programs. 

So how do brands actually transform to succeed in this digital era? In this conversation, InMoment’s Radi Hindawi and Dave Wiser will help you redefine the digital transformation to include both the technology and the action you need to truly realize it across your business. They’ll cover:

• The definition of true digital transformation (and how to get there) 
• How your data infrastructure can set you up for success (or failure) 
• The stories of brands that have undergone transformation (and seen the benefits)

Customer experience (CX) professionals can talk metrics all day long—but do those metrics translate for your executives? Historically, there’s been a disconnect between the intelligence and impact the c-suite prioritizes, and the measures many CX programs use.

That’s why InMoment has developed our “Solve for X” approach, which focuses on how programs can support business priorities by improving experience.

Join InMoment’s Eric Smuda and CMSWire’s Erika Heald and learn about:

• The “Solve for X” approach to customer experience
• The areas where you can make an impact that speaks to executives
• How to effectively convey the customer perspective beyond the numbers

Let’s state the obvious: the past few years have been challenging (to say the least). But as we move forward and hopefully past the pandemic, experience-focused businesses are faced with a new challenge: there is no back to normal. So how can brands create experience strategies for their customers and employees when the past few years have forever changed us and our expectations?

Enter the 2022 Experience Trends Report, a gold-mine of experience insights that combines direct feedback from both customers and employees across 11 industries, as well as indirect, inferred data to help you inform your strategy for customer experience, human resources, marketing, and beyond!

InMoment experts Radi Hindawi and Jim Katzman will walk you through each of the trends, real-life examples of brands who are taking action, and what you can do tomorrow to implement them into your strategy.

Here are a few of the questions they’ll answer:

• How do customers and employees want to leave feedback in the upcoming year?
• How can brands engage and gain the loyalty of the emerging Gen Z consumers and workforce?
• What are the loyalty drivers for both customers and employees in each industry?
• How is the customer and employee journey changing?
• And more!

You can access the full trends report here: https://inmoment.com/experience-trends-report-2022/