With a solid CX program strategy and technology foundation, the Reliant team wanted to turn the real-time feedback they’ve received into strategic and fast-paced business decisions, product changes, and process adjustments.

To make this happen, InMoment and Reliant launched an Insights to Action Forum that takes a monthly deep-dive into their customer feedback. The forum focuses on understanding the customer and their interactions in detail throughout every stage of the customer lifecycle: onboarding, within the first year, ongoing experiences, etc. to make immediate action plans and business decisions. Read more in this Impact Story!