General

4 Steps to a Successful VoE Program

Your employees are at the forefront of your customer experience, and being so close to your customers can have an effect on revenue, both negative and positive. Employee insights coupled with VoC data give an organization a complete view of how to improve customer experiences. Knowing what steps your organization can take to launch a successful VoE program will help you access this untapped resource and close the Customer-Employee Profit Loop.

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