FEBRUARY 10, 1PM EST
Four Themes that Will Define the Customer & Employee Experience in 2022
Let’s state the obvious: the past few years have been challenging (to say the least). But as we move forward and hopefully past the pandemic, experience-focused businesses are faced with a new challenge: there is no back to normal.
So how can brands create experience strategies for their customers and employees when the past few years have forever changed us and our expectations?
Enter the 2022 Experience Trends Report, a gold-mine of experience insights that combines direct feedback from both customers and employees across 11 industries, as well as indirect, inferred data to help you inform your strategy for customer experience, human resources, marketing, and beyond!
On February 10, 2022 at 1PM EST, InMoment experts Radi Hindawi and Jim Katzman will walk you through each of the trends, real-life examples of brands who are taking action, and what you can do tomorrow to implement them into your strategy.
Here are a few of the questions we’ll answer:
- How do customers and employees want to leave feedback in the upcoming year?
- How can brands engage and gain the loyalty of the emerging Gen Z consumers and workforce?
- What are the loyalty drivers for both customers and employees in each industry?
- How is the customer and employee journey changing?
- And more!
We hope to see you there!
Jim Katzman, Principal, CX Strategy & Enablement at InMoment
Jim’s wealth of sales and customer experience knowledge makes him an invaluable asset to InMoment. Prior to joining the company as a Principal of CX Strategy & Enablement, Jim accrued valuable experience on both sides of the sales relationship while working for such big names as Verizon, American Online, and Asurion. Jim is adept at using customer feedback to pinpoint deep-rooted problem areas within organizations, and is even more proficient at fixing them.
Radi Hindawi, Senior Director, Global Strategic Insights
Radi has been working in the research and experience industry for close to 15 years. He is currently the Senior Director of Global Strategic Insights and partners with clients on a research, consultative, and strategic level to derive key insights from customer, employee, and non-survey based data.