2023 Consumer Experience Trends
Wednesday, February 15th at 1pm ET
What Financial Services, Restaurant, and Retail Brands Can Do to Attract New Customers and Retain Existing Ones This Year
InMoment’s Experience Trend’s Report is back—bigger and better than ever. Three times bigger that is!
For 2023, we’re switching things up with three ground-breaking, industry-specific reports that will reveal what you need to do to attract new customers and retain existing ones in the following industries:
- Financial Services
- Restaurants & Food Service
Want to get ahold of the insights first? Join our premiere webinar on Wednesday, February 15th at 1pm ET for a guided tour of the top takeaways across all three industries. InMoment experts and report authors Jim Katzman and Radi Hindawi will walk you through the need-to-know trends for 2023, actions you can take to capitalize on those insights, and how your CX program can help you do just that!
And even better, join the webinar and we’ll send you the recording as well as a copy of all three reports for attending.
So, what do you say? Are you ready to deliver on consumer expectations in 2023? Register today!
Radi Hindawi, Senior Director, Global Strategic Insights at InMoment
Radi has been working in the research and experience industry for close to 15 years. He is currently the Senior Director of Global Strategic Insights and partners with clients on a research, consultative, and strategic level to derive key insights from customer, employee, and non-survey based data.
Jim Katzman, Principal, CX Strategy & Enablement at InMoment
Jim Katzman has been on both sides of the customer experience fence. Across his decades of experience, he has served as a CX program owner for big-name brands, and he is currently bringing his wealth of knowledge to InMoment as Principal of CX Strategy & Enablement. Every day, Jim applies his diverse perspective and partners with brands to help them identify big-picture goals and develop in-depth strategies to make their goals a reality.