APRIL 22, 2021 AT 12PM MST
Retail XI Roundtable
It’s true: customer feedback management (CFM) and market research often overlap, but they are not the same thing. That’s why it’s so vital to be intentional, informed, and strategic about where you use one or the other and why.
For our next Retail XI Roundtable April 22 at 12pm MST, XI Strategist Eric Smuda will lead us in a discussion about best practices, pitfalls, and use cases for both customer feedback and market research.
We hope you’ll join us!