AUGUST 19, 2021 AT 12:00PM-1:30PM EST
Looking Outside Your Industry for CX Inspiration
As brands, we have many similarities. No doubt, there is a lot to learn from those brands within your industry. Yet many times, there’s even more innovative and inspirational ideas that can be gained by studying brands outside of your market.
So what better way to learn from others than to attend an event where you’ll learn some of the latest innovative CX solutions from various industries and have the opportunity to discuss CX strategies with brands that are similar to yours—and others that are not!
Experience Forum is a virtual event being held on August 19th, 2021 at 12:00pm-1:30pm EST. At this event, together we’ll challenge assumptions, stimulate ideas, and inspire innovation.
Our keynote speaker, InMoment SVP of Financial Services Ashley Goode, will discuss the benefits of looking outside your industry for CX inspiration. Additionally, she will share case studies from retail, financial services, and others where CX inspiration has previously or is currently shaping innovative ideas.
Small group discussions including your cross-industry CX peers and led by InMoment experts will give you a chance to discuss how different industries’ innovation and inspiration can be used within your industry or organization.
A Q&A session with InMoment experts where you’ll be able to voice your thoughts on cross-industry inspiration and wrap up any questions.
We’re looking forward to seeing you there!
Meet the speaker:
Ashley Goode, Senior Vice President, Head of Financial Services and Insurance
Ashley Goode is Senior Vice President and Head of Financial Services and Insurance at InMoment. Ashley believes in a data-driven approach to financial services that was formed at the start of a career working in loyalty marketing. She recognizes the disruption in the financial services market and sees the importance of creating a more personalized and immersive experience for customers. Ashley spent six years working at Medallia in various roles, managing the largest strategic accounts in financial services and creating a new team of experts to provide additional strategic services. She has held other prominent roles, including EVP of Brand Solutions at Bumped, Inc., giving her strategic experience with customer loyalty programs.