March 9, 2022 at 11AM MT / 1PM ET
How Dunwoody Country Club Focuses on Golf Member Experience
Join Michael Strain from Dunwoody Country Club and Mike Taylor from InMoment as they discuss challenges and best practices in country club experience management. Michael will address the common challenges he has experienced first hand building a member experience program, such as:
- Increasing guest visitation through a member experience program
- Addressing customer concerns quickly to gain customer trust and loyalty
- Coaching frontline staff to ensure consistent experience delivery
Join us to learn how to craft a program, roll out initiatives, and effectively train employees to ensure high adoption and value from your member experience program.
Register now to reserve your spot!
Meet Your Speakers:
Michael Strain, General Manager at Dunwoody Country Club
Experienced PGA Professional and GM/Chief Operating Officer with a demonstrated history of working in the hospitality industry. Skilled in Catering, Sales, Event Management, Culinary Management, and Team Building. Strong operations professional with a Bachelor of Business Administration (B.B.A.) focused in Professional Golf Management from Mississippi State University.
Mike Taylor, Sales Director at InMoment
8 year of working in Customer Experience as a Product Expert and Sales Director with experience working with over 400+ Restaurant, Retail, and Hospitality Companies. Mike is the father of four beautiful children. According to Mike, pace of play, putting conditions, and the knowledge/friendliness of staff are what really matter.
Maddy Trigg, Sales Director at InMoment
Dynamic background in Customer Experience, Digital Experience (Adobe, 4 years), and Retail (Trunk Club, 2 years). Proven track record of successfully advising teams on digital strategies and technology to leverage in the pursuit of increasing LTV. Maddy hovers the Millennial/Gen Z cusp and brings a unique perspective on keeping the attention of this emerging audience to increase brand preference and spend frequency.