Maturing Your CX Program to Reach a Culture of Commitment

Over our decades of experience, we’ve found that the world’s most successful insurance brands have one ultimate goal in common: to create a culture of experience commitment at their company. 

These insurers go beyond merely measuring their experience. They have a comprehensive view of their experience with democratized data, engage key stakeholders, and deliver ROI through a set of deeper analytics—including predictive—to inform employee and customer retention, growth, and expense reduction efforts.

Join your peers in the insurance industry and CX experts on Thursday, September 15th at 1pm ET for an interactive conversation about program maturity. You’ll discuss:

• What is a culture of commitment?
• What are the steps to developing that culture?
• How can you design a CX program that fuels it?

We hope to see you there!

YOUR HOSTS

Radi Hindawi, Senior Director, Global Strategic Insights at InMoment

Radi has been working in the research and experience industry for close to 15 years. He is currently the Senior Director of Global Strategic Insights and partners with clients on a research, consultative, and strategic level to derive key insights from customer, employee, and non-survey based data. 

Jim Katzman, Principal, CX Strategy & Enablement at InMoment

Jim Katzman has been on both sides of the customer experience fence. Across his decades of experience, he has served as a CX program owner for big-name brands, and he is currently bringing his wealth of knowledge to InMoment as Principal of CX Strategy & Enablement. Every day, Jim applies his diverse perspective and partners with brands to help them identify big-picture goals and develop in-depth strategies to make their goals a reality.