Thursday, May 5, 2022 | 1PM EDT | 10AM PDT
Client Story Deep-Dive with Assurant and Ohio Mutual
What’s the best thing about being a part of a community? You can depend on each other to share experiences, solve problems, and lend inspiration. The Insurance Experience Exchanges were created to help you find that in the InMoment community—while you network, learn, and have a little fun of course!
On Thursday, May 5, 2022 at 1PM EDT, join us to hear from two members of our InMoment community as they share their experience success stories:
- Victor Kucek of Assurant will discuss “Our Journey to Maturing our CX Capabilities”
- Chris Neeson of Ohio Mutual Insurance Group will share “Driving a Culture of Customers First”
Come ready to ask questions, join the discussion, and build your experience community on Cinco De Mayo—we hope to see you there (perhaps with a margarita in hand)!
Victor Kucek, AVP of CX & Financial Planning, Assurant
Victor Kucek has an extensive track record of implementing and maximizing technology solutions at high growth organizations, such as leading mobile carriers, Silicon Valley start-ups, HomeDepot.com, and Weather Channel digital. At Assurant, Victor leads key strategic transformations for the company and most recently helped stand-up and scale the company’s CX Center of Excellence. He holds a bachelor’s degree from the University of Michigan and an MBA from Northwestern’s Kellogg School of Management.
Chris Neeson, Customer Experience Leader, Ohio Mutual Insurance Group
Chris has over 23 years experience in the insurance industry and currently serves as Customer Experience Leader at Ohio Mutual Insurance Group in Bucyrus, Ohio. He has held previous positions in Commercial & Personal Underwriting, Field Underwriting and Sales Management. Chris holds a bachelor’s degree in telecommunications from Bowling Green State University.
Jim Katzman, Principal, CX Strategy & Enablement at InMomentJim’s wealth of sales and customer experience knowledge makes him an invaluable asset to InMoment. Prior to joining the company as a Principal of CX Strategy & Enablement, Jim accrued valuable experience on both sides of the sales relationship while working for such big names as Verizon, American Online, and Asurion. Jim is adept at using customer feedback to pinpoint deep-rooted problem areas within organizations, and is even more proficient at fixing them.