JUNE 22 1:00 PM ET
What’s New With InMoment
At InMoment we believe that the future of business is experience improvement (XI). In the world of XI, your customers’ experience has a direct correlation to profitability, meaning everyday you have the opportunity to influence the course of your business.
We’ve been hard at work developing innovative solutions to elevate your experience initiatives— with new capabilities to gather feedback from new audiences, use advanced text analytics to mine your unstructured data, and quick actions to empower cross functional teams to own the moments that matter.
Join us Wednesday, June 22nd for a 40-minute webinar with product experts, Ashley LaGow and Eric Smuda, and gain insights into InMoment’s latest technology releases and how you can:
- Act on 100 percent of your data, no matter your data source
- Measure and monitor emerging trends and topics using keyword and express tagging
- Foster a customer-centric culture by easily socializing experience feedback
Meet the Speakers:
Eric Smuda, Principal, CX Strategy & Enablement at InMoment
Eric Smuda has built a distinguished career out of turning venerable brands into CX powerhouses. His novel, impassioned approach to customer experience implementation changed the face of the rental car industry, in which he found award-winning ways to connect customers and companies. It’s only fitting, then, that Eric serves as a Principal of CX Strategy & Implementation at InMoment, lending his seasoned perspective to many of the company’s strategies.
Ashley LaGow, Solutions Consultant
Ashley LaGow started her career in a call-center environment, customer service is the heartbeat of everything she does. She is action-oriented, customer-centric, and committed to winning as a team. Currently stationed in Raleigh, North Carolina, she works full-time as a Solutions Consultant for InMoment.