Improve your Digital Journeys

According to InMoment research, only 21% of U.S. consumers are willing to submit feedback via a traditional long form survey. We’ve found that quick, journey-based microsurveys balance great user experience, with actionable feedback to improve digital experience. If you’re relying on long form web surveys alone to shape your digital journeys, it’s time to update your strategy! 

InMoment makes it easy to engage customers throughout the digital journey to seamlessly solicit feedback and mine data to uncover drivers behind page bounces, cart abandonment, and purchase rates, as well as effort, intent, and more. Additionally, InMoment provides frontline solutions to close the loop with individual users and create action plans for channel improvement. 

Join us Thursday, September 29th at 1PM ET for a 40-minute webinar with product experts, Barry Nayback and Jim Katzman to gain insights into InMoment’s latest technology releases that enable you to:

• Achieve up to 50% response rates by managing survey fatigue
• Measure and understand experiences across touchpoints in digital journeys
• Act on 100% of your data to reduce customer churn and promote positive experiences

Product Experts

Jim Katzman

Jim Katzman has been on both sides of the customer experience fence. Across his decades of experience, he has served as a CX program owner for big-name brands, and he is currently bringing his wealth of knowledge to InMoment as Principal of CX Strategy & Enablement. Every day, Jim applies his diverse perspective and partners with brands to help them identify big-picture goals and develop in-depth strategies to make their goals a reality. His impressive track record also extends outside of the professional world and onto the literal track. Jim has completed 46 marathons, and spends his time in the DC area, cheering on the St. Louis Cardinals, or on the beach with his family.

Barry Nayback

Prior to joining InMoment as a Senior Solutions Consultant specializing in digital, Barry spent most of his career working as a Solutions Consultant and Implementation Manager at a digital CX company. He has also worked as a Technical Account Manager working with such clients as AT&T, Delta and Wells Fargo ensuring their program success by providing program and technical consulting.