With Forrester Research predicting that “one in five CX programs will disappear—and one in 10 will be stronger than ever,” CX teams are finding themselves searching for ways to quickly evolve their programs for success and rethinking the approach they’ve taken in the past.
But all that strategizing could be for not if one thing isn’t right from the start: if your CX partner is not the right match for your business. On Wednesday, August 23 at 1:30 pm EST, join InMoment expert Jim Katzman and guest speaker Colleen Fazio from Forrester for a live-only* as they discuss how to make sure you are set up for long-term success. You will learn:
- How to partner with the right CX provider to drive measurable success against your specific business goals
- Why you should choose a partner that provides both a serviceable tech platform and the guidance to meet your company’s business and CX goals
- How some of the world’s most successful brands have designed with the end in mind to achieve CX success
We hope to see you there!
ABOUT THE SPEAKERS
Guest Speaker: Colleen Fazio, Senior Analyst, Forrester
Colleen serves customer experience (CX) leaders. She focuses on helping customers build voice-of-the-customer (VoC) and CX measurement programs. Her research and analysis on customer feedback management (CFM) and related technology has been cited in The Wall Street Journal, Destination CRM, and 360 Magazine.
Jim Katzman, Principal CX Strategy & Enablement at InMoment
Jim Katzman has been on both sides of the customer experience fence. Across his decades of experience, he has served as a CX program owner for big-name brands, and he is currently bringing his wealth of knowledge to InMoment as a Principal CX Advisor.
*This is a live-only event. A recording will not be available.