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2025 Consumer Trends Report

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2024 Online Reputation Benchmark Report

Get insights on review and rating data in key industries and verticals

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2025 Consumer Experience Trends

Download our report to learn about the trends reshaping CX!

 
Schedule a Demo

2025 Consumer Experience Trends

Download our report to learn about the trends reshaping CX!

Upcoming Events in North America

Virtual
February 27, 2025
InMoment Reputation Management Live Demo
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Webinar
March 20, 2025
Webinar: What Role is Conversational Intelligence Playing in Your CX Strategy?
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Wanna go at your own pace? Check out our On-Demand Webinars below

Upcoming Events in United Kingdom

Masterclass
February 28, 2025
XI Masterclass for Customers
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Webinar
March 20, 2025
Webinar: What Role is Conversational Intelligence Playing in Your CX Strategy?
Register Now
Webinar
April 24, 2025
Webinar: AI Journey Insights – See the Whole Customer Journey Come to Life!
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Wanna go at your own pace? Check out our On-Demand Webinars below

Upcoming Events in Australia

Conference
XI Forum Sydney 2025
June 5, 2025
XI Forum Sydney 2025
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Wanna go at your own pace? Check out our On-Demand Webinars below

On-Demand Webinars

Webinar

From Feedback to Brand Advocacy: Elevating Your CX Strategy

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3 Steps Revolutionary CX Programs Take to Go From Customer Data to ROI

customer experience experts analyze data
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Webinar

Your Prescription for Organizational Silos

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3 Proven Methods to Manage (& Improve) Your Brand Reputation

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Webinar

Digital Acceleration: How to Start the Next Digital Trend

Digital Acceleration
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Webinar

Leveraging Customer Data to Craft Seamless, Differentiated Experiences In Store & Online

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Webinar

Designing, Actioning, and Proving an ROI-Focused Experience Program

ROI Focused CX Program
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Webinar

Redefining the Digital Transformation in Experience to Work for Your Business

High angle shot of a man on a computer
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Webinar

Translating CX Value into the C-Suite’s Language

Employee Experience Meeting
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Webinar

The Value of “Surprise” in Your Digital CX Strategy with Columbia Sportswear

digital cx strategy columbia sportswear
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Webinar

CX Transformation: The Key to a Truly Valuable Program

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Webinar

Customer Retention: Expanding the Definition to Drive Your Business

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Webinar

The Art of CX Storytelling: How to Craft a Narrative for CX

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Webinar

Is Loyalty Really Dead? New Research Explores CX Trends in Retail

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Webinar

CX Metrics: Choosing and Implementing the Right Ones for Your Business

customer service metrics
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Webinar

How to Avoid Becoming Roadkill on Your CX Journey

customer experience strategy
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Webinar

The ROI of CX Transformation

ROI customer experience
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Webinar

NPS®: Avoiding Pitfalls and Ensuring Success with Net Promoter

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Webinar

3 Secrets to Customer Experience Success

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Webinar

ROI by Design: How to Create Meaningful Value from CX

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Webinar

How You Listen Matters

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Webinar

CX: Art of the Possible

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