Pair InMoment with Genesys to Increase Contact Center ROI
Layer InMoment with Genesys to reduce operational inefficiencies, cost to serve, and customer wait time.
Dive into Conversational Intelligence
Book a meeting to learn how you can layer InMoment’s conversational analytics tool on top of your existing contact center infrastructure for greater insights to enhance your current CX strategy.
Automate
- Notes
- Disposition
- Summaries
Save 2-3 minutes per call, and remove the guesswork by automatically documenting agent notes, caller disposition, and creating call summaries for every call.
Zero Call Resolution
Receive insights into why a call was placed into your contact center, and use those insights to fix problems, create a better customer journey, and prevent similar calls in the future.
Scoring and Training
Get an accurate reflection of agent performance through scoring 100% of calls to receive better agent reporting, and provide better agent coaching.
How Much Can InMoment Save Your Business With Conversational Intelligence
Case Study
Foot Locker breaks down data silos
- Automated categorization for streamlined data organization and better insights.
- Unified view of feedback data from different sources, simplifying analysis and understanding customer sentiment.
- Enhanced data quality by eliminating unusable or inaccessible information.
- Transparency and configurability for better understanding and quick system adaptation.
As a result of its dedication to customers, and through breaking down data silos, Foot Locker remains No. 4 on Forbes’ most engaged companies list, and enjoys an OSAT score of 84.4%—up six points since September 2018.
Read Case Study