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2024 Retail Online Reputation Benchmarks Report

As the retail industry navigates an increasingly complex market in the digital age, part of the challenge is to manage online reviews and reputation in ways that accelerate customer experience improvement.

InMoment’s 2024 Retail Reputation Benchmarks Report examines in great detail the reviews and ratings data of today’s top retail brands. Download the report to benchmark your performance against industry leaders and discover strategic approaches to managing your online reputation and delivering improved customer experiences.

In this report, you'll learn:

  • Where your company stands regarding reputational performance

  • How you stack up against industry leaders

  • What differentiates leaders from the rest of the industry

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North America
United States/Canada (English)
DACH (Deutsch) United Kingdom (English)
Asia Pacific
Australia (English) New Zealand (English) Asia (English)