50 Retail Innovation Stats That Prove The Power Of Customer Experience

The benefits of winning customers’ loyalty are tangible and significant. InMoment’s 2018 US Retail CX Trends Report found that 77% of consumers, including 60% of millennials, have had relationships with specific brands for more than 10 years. To build a loyal customer base, brands must first establish trust and then deliver consistent value over time.

Read more at Forbes

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