6 Big Trends Driving the Future of CX Technology

Most everyone we talked to admits that despite the industry’s best effort to bury the survey, it’s not dead and won’t be for some time. “While we are building our technology and preparing for a world where surveys don’t exist, surveys will always have a place [in voice of the customer research],” says Erich Dietz, senior vice president of InMoment.

Read more at American Marketing Association

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