Solutions
Customer Feedback
Turn experience signals into transformative, actionable insights
Conversational Intelligence
Discover why customers contact you, and how to improve efficiency
Reputation Management
Turn social ratings and reviews into revenue
Digital Listening
Drive better online experiences and increase user satisfaction
Market Research
Gain a competitive advantage by uncovering customer trends
Advanced Analytics & AI
Let AI take the guesswork out of your CX program
Employee Experience
Turn company culture into your competitive edge
Advisory & Platform Services
Human expertise to complement leading technology
By Role
Customer Experience Leaders
Take action to improve every customer experience
Contact Center Leaders
Identify call reason and more with multichannel feedback
Marketing Leaders
Turn customer and competitor insights into your acquisition strategy
Insights Leader
Make sense of omnichannel data and predict impact of action plans
Digital Leaders
Improve user experience and increase daily active users
Area Managers
Build a stellar local reputation that increases store sales
HR Leaders
Improve performance, tenure, and overall employee fulfillment
Executive Leaders
Let feedback fuel your competitive edge by optimizing growth and profit
By Industry
Retail
Provide seamless experiences in-store and online to increase CLV
Financial Services
Humanize business and consumer account experience to grow share of wallet
Healthcare
Exceed patient and carer expectations and improve overall quality of life
Transportation
Take your customer experience to new heights with multichannel feedback
Automotive
Take the driver’s seat and create smooth customer journeys
Insurance
Connect with policyholders and brokers to earn trust and renewals
Restaurant and Food Services
Set a new standard for dining excellence that everyone will talk about
Hotels and Lodging
Create extraordinary guest experiences and increase occupancy rates
Entertainment and Recreation
Anticipate and exceed guest expectations with every interaction
Utilities
Transform regulatory compliance into competitive advantage
XI Platform
XI Platform Overview
Get to know the world’s most recommended CX platform
Listen
Collect feedback from every perspective, from every channel
Report
Create and share stories that inspire business-wide customer-centricity
Analyze
Dive into your experience data and uncover meaningful insight
Improve
Take informed action to recover at-risk customers and improve results
Mobile Application
Improve customer experiences anywhere, from the palm of your hand
Enterprise Architecture
Text Analytics
Make smarter decisions with industry leading natural language processing
Integrations
Infuse experience intelligence into every enterprise system
Data Management
Conquer your most demanding data management needs
Artificial Intelligence
Revolutionize CX with award-winning AI
Security & Scalability
Built for scalability and best-in-class data security
Learn & Connect
Customer Stories
Learn how leading brands grow their business with InMoment
Blogs & Podcasts
Actionable industry content to gain insight and spark ideas
Resource Library
Proprietary data and strategies from top experience improvement experts
Events
Learn with live webinars, roundtables, and panel discussions, or browse the on-demand catalog of past events
Calculate the ROI of Integrated CX
Get your personalized return-on-investment calculation for improving customer experience
About InMoment
from and about InMoment
Featured
news | May 14, 2025
— Combined technology and expertise will support clients with a deeper, data-driven understanding of their customers—delivering personalized insights that drive innovation and growth. [CHICAGO – MAY 14, 2025] — Press Ganey Forsta, a leading provider of experience measurement, data analytics, and insights, today announced it is acquiring InMoment, a customer…
Continue ReadingFeatured
news | April 22, 2025
— InMoment Named a Leader for Its Ability to Execute and Completeness of Vision — InMoment Recognized as a Leader Four Times Consecutively in Voice of the Customer Platforms by Gartner SALT LAKE CITY (April 22, 2025)— InMoment®, the leading provider of integrated Experience Improvement solutions, has been named a…
Continue ReadingFeatured
news | April 24, 2025
– New Data Analyzes 31 Million Reviews Across 226,500+ Business Locations, Revealing What Separates Reputation Leaders from Laggards SALT LAKE CITY — April 24, 2025 — InMoment®, the leading provider of Experience Improvement (XI)™ solutions, today released its 2025 Reputation Industry Benchmark Report, offering the most comprehensive view of how…
Continue ReadingMedia | April 23, 2024
Media | March 25, 2024
Media | January 3, 2024
Media | September 26, 2023
Media | July 21, 2023
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