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Attention Retailers: Secrets of Good Customer Service Revealed

Focusing on your customers’ needs is a key component for excellent customer experience. InMoment’s 2017 Retail Trends report found that 30% of respondents said personalized treatment is what transforms a plain old purchase into an “experience.” To achieve this, InMoment found that shoppers want store employees to recognize their past purchasing habits and know their loyalty program status.

Read more at Small Business Trends

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