CHICAGO [December 15, 2023] —InMoment, a leader in providing review and reputation management solutions, announced today an integration with Booking.com that allows organizations to increase customer engagement by responding to reviews within the same platform. Booking.com is one of the largest travel booking platforms, offering lodging reservation services in over 220 countries, flights in 54 markets, and tours and activities in more than 1,200 cities. The company’s mobile app is the most downloaded mobile app for 2022 in the travel agency category.
This important integration with its reputation management software, ReviewTrackers, allows customers to connect multiple Booking.com accounts and empowers them to manage their online reputation more effectively. A pivotal moment for customers who desire unparalleled control over their online presence, faster customer engagement, and efficient processes.
ReviewTrackers product users can now effortlessly engage with customers by responding to reviews on Booking.com, all within our intuitive interface. With no need to toggle between platforms, busy teams can greatly reduce response time and harness more productive methods of addressing their customer feedback. Customer reviews are collected directly from the site and generative AI assists users in delivering meaningful responses, closing the loop on customer engagement and growing revenue, all in one place.
About InMoment
InMoment is the leader in improving experiences and is the highest recommended CX platform and services company in the world. It is renowned for helping clients collect and connect customer experience data from everywhere—from surveys and social reviews, to conversational chat logs and transcripts. As the pace setters in AI and text analytics, its 3,000 clients activate and understand every byte of structured and unstructured data, breaking down data and team silos to take the smartest actions. This award-winning technology combined with in-house industry experts empower brands to gain ROI from their CX programs in half the time as its competitors. Unlock the true potential of every piece of customer data with InMoment. To learn more, visit inmoment.com.
###CONTACT: Kelley K Johnson, kelley.johnson@inmoment.com