Press Release

InMoment’s CX Program—Elevate—Wins International Customer Experience Awards

  • CX program wins silver medals in Best B2B Customer Experience Strategy and Best Measurement in Customer Experience and a bronze medal in Best B2B Customer Experience 
  • Only Experience Improvement (XI) vendor to win an award at this year’s iCXA event

South Jordan, UT (November 21, 2022) — InMoment, the leading provider of Experience Improvement (XI)™, has won three medals in the 2022 International Customer Experience Awards (ICXA), including silver medals in Best Measurement in Customer Experience and Best B2B Customer Experience Strategy, as well as a bronze medal in Best B2B Customer Experience.

InMoment’s Elevate program is a robust Experience Improvement (XI) program that leverages customer and employee feedback data to inform business decisions—from ideas for the product roadmap to developing flexible work policies. Elevate automates action where possible and provides guidance and recommendations for employees to take action where necessary.

“We’re thrilled to win medals in three categories at the International Customer Experience Awards,” said Josh Marans, Director of Experience Improvement at InMoment. “We believe in leading the charge–showcasing what best-in-class experience improvement looks like. Elevate provides invaluable insights that inform key business decisions and automates action to improve our customers’ experiences. It’s an honor to earn industry recognition for our differentiated approach to CX.” 

The International Customer Experience Awards are the world’s premier celebration of CX excellence, identifying the best leaders, teams, strategies, and innovations globally. A rigorous judging process, consisting of a written submission and live presentations, is used to choose the winners. An independent panel of seasoned global professionals with distinguished CX careers judged the final presentations in November.

About InMoment

Improving experiences is why InMoment exists. Our mission is to help our clients improve experiences at the intersection of value—where customer, employee, and business needs come together. The heart of what we do is connect our clients with what matters most through a unique combination of data, technology, and human expertise. With our hyper-modern technology platform, decades of domain authority, and global teams of experts, we uniquely deliver a focus on Experience Improvement (XI) to help our clients own the moments that matter. Take a moment and learn more at

Contact: Kelley K. Johnson,

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