Birmingham, UK – August 31, 2012 – Empathica, a leading global customer experience management (CEM) solutions provider, has announced it will be an official sponsor of the World Retail Congress, to be held at London’s ExCel on 19th-21st September 2012.
Now in its sixth year, the event will bring together over 1,000 senior executives from 50 countries to debate, discuss and respond to the critical issues for the global retail industry. Topics to be covered this year include mobile technologies, in-store experience, omni-channel, sustainability, brand and marketing, leadership and international expansion.
A programme of high profile speakers and executive roundtables will provide a forum for sharing best practice and new ideas to enable senior retailers to understand the “new retailing” that is about to emerge from the global recession.
Gary Topiol, Empathica’s managing director for EMEA, said, “We’re looking forward to attending this year’s event at what is a pivotal time for the retail industry. As we start to emerge from the global economic downturn, uncertainty still prevails in the Eurozone and consumers remain cautious about parting with their discretionary income. Against this backdrop, developments in new technologies mean it’s more important than ever for brands to ensure consistent delivery of great customer service and maximise the synergies between consumers’ online and offline retail experiences.”
To find out more about the event and to register, please visit www.worldretailcongress.com.