- InMoment Teams with GE Capital Fleet Services, Call Center IQ to Uncover Trends and Opportunities for Contact Centers to Impact Customer Experience
- Experts Will Discuss Surprising Results from Annual Survey on Channel Strategy
- Webinar is Featured Event for CCIQ’s Omni-Channel Customer Experience Summit, Sept. 17
SALT LAKE CITY (Sept. 10, 2014) — On Wednesday, Sept. 17, from 11 a.m. until 12 p.m. Eastern Standard Time , InMoment™ will host a free, live webinar that delves into the results of Call Center IQ’s Annual Survey on Channel Strategy.
Omni-channel is a term and concept quickly taking root in the contact center industry. InMoment President Lonnie Mayne and Dan Reil, Customer Care Manager at GE Capital Fleet Services, and 15-year call center veteran, will discuss the survey’s findings regarding the state of omni-channel in call centers. Reil will bring a hands-on perspective to the challenges companies face in embracing this new environment, as well as questions to consider and practical steps call center professionals can take to create the right omnichannel strategy for their business, and customers.
The webinar is part of CCIQ’s Omni-channel Customer Experience Summit, which will feature five keynote discussions, interactive roundtables, live networking chats with fellow customer management professionals, virtual booths with free content and real-time chat opportunities with experts, giveaways and more.
Dan Reil is a 15-year veteran of GE Capital Fleet Services, where he has focused his career around helping customers by leveraging technology. Over the years, he has developed deep domain expertise in a number of contact center technology tools and processes. Like many of his peers at GE, Dan has a strong passion for analytics, quality, and simplification.
InMoment President Lonnie Mayne has dedicated his career to helping companies drive bottom-line results by transforming their way of doing business into high-performance, customer-centric engines.