— Leading autism therapy provider commits resources to improve patient and clinician experiences and partners with InMoment for their integrated CX approach
— Hopebridge Overall Satisfaction (OSAT) exceeds benchmark for healthcare
SALT LAKE CITY [March 13, 2023]—Hopebridge, a leading Autism Therapy Provider in the U.S., chooses InMoment®, the leading provider of Experience Improvement (XI)™, to implement a robust clinician and patient caregiver experience improvement and satisfaction program, known as Hopebridge Cares.
Hopebridge Cares leads the autism healthcare field in surfacing and acting on satisfaction insights throughout the entire journey for caregivers of patients enrolled in therapy and the Board Certified Behavior Analysts (BCBA), Behavior Therapists, Speech Therapists, Occupational Therapists, and support administrative staff working with them.
The autism therapy provider’s continual improvement program triggers feedback requests throughout the patient lifecycle to directly understand patient caregiver and clinician satisfaction. By listening and taking action on the insights from the program, Hopebridge has achieved an OSAT score of 90, which exceeds the benchmark for healthcare of 79. The program also includes always-on listening to hear the Voice of the Employee (VoE) to measure employee engagement, retention and to ensure the staff is satisfied no matter where they are in the employee journey.
“Hopebridge is focused on making an impact in the lives of children, families, and communities touched by autism. We are thrilled to partner with them in providing an integrated solution that combines innovative technology and patient and employee experience expertise to further their mission,” said Mehul Nagrani, Managing Director, North America at InMoment. “It’s an honor to join them in their effort to deliver best-in-class healthcare services.”
“At Hopebridge, we know that great care comes from a great understanding of our patients and employees’ needs. That starts with active listening. Working with InMoment has given us the opportunity to improve our feedback loops, which in turn allows us to make informed, proactive decisions to consistently improve our patient care, patient outcomes and staff experience,” says Chris Sutton, Chief Marketing Officer at Hopebridge. “Our team is committed to the continual advancement of our science, and ultimately providing quality, compassionate care for children with autism and their families across the country.”
Aiming to deliver the best healthcare in the industry while championing awareness for patients and their families, Hopebridge continues to add sophistication to its customer experience (CX) and employee experience (EX) strategy using a progressive patient care satisfaction model, post-discharge survey, and employee journey cadence.
About InMoment
Improving experiences is why InMoment exists. Our mission is to help our clients improve experiences at the intersection of value—where customer, employee, and business needs come together. The heart of what we do is connect our clients with what matters most through a unique combination of data, technology, and human expertise. With our hyper-modern technology platform, decades of domain authority, and global teams of experts, we uniquely deliver a focus on Experience Improvement (XI) to help our clients own the moments that matter. Take a moment and learn more at inmoment.com.
About Hopebridge
Hopebridge was founded in 2005 to serve the growing need for autism treatment services and to improve the lives of affected children and families. Hopebridge is committed to providing personalized outpatient ABA, occupational, speech, and feeding therapies for children touched by autism spectrum disorder and behavioral, physical, social, communication and sensory challenges. Hopebridge provides a trusted place to receive the care, support, and hope they deserve. www.hopebridge.com
Contact: Kelley Johnson, kelley.johnson@inmoment.com