Smart Customer Service InMoment Highlight: How Cross-Selling and Upselling Can Strengthen Relationships

At its core, cross-selling can be quite simple. A cross-selling strategy creates opportunities to identify gaps in your product and service offerings. In other words, use your CX tools to consider the white space in your offerings and see if your customers are noticing those gaps.

Read Jim Katzman’s full article on Smart Customer Service.

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