How Retailers Treat Employees Amid Coronavirus Will Determine Their Fate Later

InMoment’s VP of customer and employee experience strategy, Paul Warner, discusses how retailers can communicate with employees in an effective and empathetic manner during times of uncertainty. “To mitigate the stress, anxiety and fear, employees need to see an overt expression of empathy. The actions must be congruent with the messages. The right actions without the appropriate empathetic message won’t get through.” Read the full article here.

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