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Ikea, Ace Hardware Are Consumers’ Top Picks for Home

Despite the lure of a good price, a positive shopping experience is still important to most U.S. shoppers and a lot of that process can be improved (or worsened) by sales associates. According to an InMoment study reported in Forbes, a customer’s positive experience with the retailers’ staff can increase satisfaction by 33%, and could lead to higher brand loyalty.

Read more at RetailDive


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