Implementing an impactful CX initiative: understand your customer segment

CX Network, one of the global leaders in premium content for customer experience professionals, recently announced the winners of the 2021 CX Elite Awards at InMoment’s Experience Forum.

The CX Elite Awards 2021 is a celebration of outstanding CX achievements over the past year.

In this exclusive interview, CX Network talks with Fern Roberts, customer experience insight manager at Tesco, in reaction to the award win.

Read the full article on CXNetwork.

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