InMoment Announces Customer Experience Elevated 2016

Salt Lake City (October 29, 2015) — At InMoment™, it’s all about the customer experience (CX) 24/7/365. This February, customer experience leaders from around the world will gather to share and learn about the technologies and best practices required to achieve the highest level of CX thinking, doing and serving at InMoment’s fourth annual Customer Experience Elevated Conference, February 9-11, 2016.

This year’s Customer Experience Elevated conference will include informative educational sessions, training, best practice and breakout sessions, and the opportunity to network and learn from more than 200 CX practitioners and thought leaders.

Best selling author, speaker, entrepreneur and marketing expert Seth Godin will keynote the conference. Godin’s presentation will draw from his best-selling book, Purple Cow: Transform Your Business by Being Remarkable, and include real-world examples from successful companies to demonstrate the benefits of using creative, differentiated thinking to transform businesses into companies that stand out from the crowd and cause customers to take notice.

In addition to Godin, Customer Experience Elevated 2016 will feature sessions with some of the world’s leading CX experts, including:

  • Joana van den Brink-Quintanilha, senior analyst at Forrester Research and customer experience expert. Van Den Brink-Quintanilha will share her expertise on the digital customer experience, measurement, strategy, customer understanding and design.
  • John E. Carroll, global head of clients at Ipsos Loyalty. Ipsos is the world’s leading customer experience, satisfaction and loyalty research and advisory firm with revenue of more than $340 million and expert staff in excess of 1,200 located in over 80 countries. Carroll is responsible for designing and delivering customer-centric, transformational change programs with key clients. He is designated as one of 10 global customer experience experts by the Customer Experience Professionals Association (CXPA).
  • Aaron Cheris, partner in Bain & Company’s San Francisco office and head of Bain’s Customer Strategy & Marketing practice. Bain & Company’s mission is to help management teams create such high levels of economic value that together they redefine their respective industries. Cheris specializes in corporate and business unit strategy, new concept development, customer loyalty and rewards (especially the Net Promoter SystemSM), customer insights & segmentation, channel strategy and M&A due diligence.

InMoment believes in working hard and playing hard. With that in mind, Thursday, conference-goers will be treated to a Snow Day on February 11th. They can choose from a variety of activities at the area’s 2002 Olympic Winter Game venues, including skiing and snowboarding at the Park City Mountain Resort, bobsledding and zip lining at the Utah Olympic Park and curling and ice-skating at the Utah Olympic Oval.

Also on the agenda are spa treatments, shopping and site-seeing in the historic mountain town of Park City. Evening activities include live concerns, a casino night and even a Jimmy Fallon-inspired lip-synch battle.

“Customer experience is a critical part of every business’ short and long-term success, and companies of all sizes and industries are recognizing it as a way to differentiate themselves and win,” said Lonnie Mayne, president of InMoment. “Customer Experience Elevated is the premiere event to network, learn and inspire new and improved customer experience strategies and best practices for brand loyalty and customer advocacy.”

Due to popular demand, Customer Experience Elevated 2016 has been expanded to four days this year. Reservations prior to November 2, 2015 will receive an Early Bird discount of 25 percent. To register for the conference click here.

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