InMoment Appoints Three Independent Board Directors

  • Greg Goff, Mark Leiter and Robert Youngjohns each offer unique expertise coupled with a shared track record in designing and managing customer experiences

SALT LAKE CITY (August 6, 2019) — InMoment, a leader in customer experience management, today announced that it has appointed three highly experienced executives to the company’s Board of Directors, following the appointment of John Lewis as Executive Chairman and a strategic growth investment from Madison Dearborn Partners, LLC (“MDP”), a leading private equity firm based in Chicago who has acquired a majority ownership position in InMoment in May 2019.

“I’m absolutely delighted to welcome Greg Goff and Mark Leiter to our Board, and equally pleased that Robert Youngjohns is staying on as a board member following our recent ownership evolution,” said Andrew Joiner, InMoment’s CEO. “Collectively, they are already sharpening our thinking and ensuring that we are fully capitalizing on our recent innovation and market momentum. I couldn’t be more excited to have them on our team.”

Greg Goff: Greg is an expert in helping companies design, build and scale distinctive products and solutions within the information services sector. He is the Chief Product Officer at Uptake, and previously in his career served as Chief Technology Officer at Morningstar and the Senior Vice President of Global Platform Services at Nielsen. He spent the first decade of his career at Accenture. Greg is based in Chicago.

Mark Leiter: Mark is an expert in helping B2B corporations improve their performance. He is Chairman of Leiter & Company, and previously served as Chief Strategy Officer at Nielsen. Earlier, Mark was a leader of McKinsey’s B2B Marketing and Branding practices, and was subsequently a senior partner and worldwide marketing leader at Cap Gemini Ernst & Young. He began his career as a founding member of Bain & Company’s loyalty practice. Mark is based in the New York City metro area.

Robert Youngjohns: Robert is a software industry expert and has been reappointed as an independent director at InMoment, having first joined the Board in 2017. During his career, he has served as the EVP and General Manager for software at Hewlett-Packard and President, North America for Microsoft. Earlier in his career, he spent 17 years at IBM followed by 10 years at Sun Microsystems, ultimately serving as an Executive Vice President of worldwide sales for the company. Robert is based in Silicon Valley.

These three independent directors will sit alongside fellow Board members John Lewis (Executive Chairman), Andrew Joiner (Chief Executive Officer), Zaid Alsikafi, Scott Pasquini, William Ritchie and Brandon Levitan (all representing Madison Dearborn Partners).

“Ensuring we have strong, independent voices on our Board of Directors is an important step forward in the evolution of InMoment,” said John Lewis, InMoment’s Executive Chairman. “I’ve had the pleasure of working with Greg and Mark at Nielsen, where we were part of a team that tripled Nielsen’s enterprise value as part of private-equity backed transformation. At the same time, Robert brings a wealth of software industry experience and knowledge that is enormously valuable to our team. Together with our talented colleagues from Madison Dearborn and Peterson Partners, we have assembled a Board of Directors that will be a fantastic partner to our leadership team as we write the next chapter in the company’s history.”

About InMoment

InMoment™ is the leader in Experience Intelligence (XI), helping organizations deliver more beneficial and memorable experiences in every moment. The company’s cloud-native XI Platform is engineered with data science at the core, featuring three clouds that work seamlessly together to give businesses a comprehensive understanding of the most important factors impacting the bottom line: Customer Experience (CX) Cloud, Employee Experience (EX) Cloud, and Market Experience (MX) Cloud. InMoment’s technology, coupled with its deep domain knowledge in experience design and delivery, help more than 500 of the world’s leading brands in 95 countries attract, excite, and retain their most profitable customers and most valuable employees.

About Madison Dearborn Partners

Madison Dearborn Partners, LLC (“MDP”), based in Chicago, is a leading private equity investment firm in the United States. Since MDP’s formation in 1992, the firm has raised seven funds with aggregate capital of approximately $23 billion and has completed over 140 investments. MDP is currently investing out of its most recent fund, $4.4 billion MDCP Fund VII, in businesses across a broad spectrum of industries, including telecom, media and technology services; basic industries; businesses and government software and services; financial and transaction services; and health care. For more information, please visit

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