News

InMoment CEO: Traditional customer feedback approaches are flawed

“Alongside improved technology capability, Joiner noted the range of organisational changes, structures and strategies being invested into today in order to lift these customer experience. The problem, he believed, is CX is too often a siloed operation that isn’t adequately sharing and engaging around customer insights across the organisation, and ends up fixated on metrics over meaning.”

Read more at CMO.com


Change Region

Selecting a different region will change the language and content of inmoment.com

North America
United States/Canada (English)
Europe
DACH (Deutsch) United Kingdom (English)
Asia Pacific
Australia (English) New Zealand (English) Asia (English)