—1st Customer Experience Summit held June 21 at Westin Hotel Santa Fe
—CX leaders from Banco Santander Mexico, CMR, Grupo Salinas to deliver keynote addresses
SALT LAKE CITY (May 31, 2017) — InMoment, a leader in customer experience (CX) intelligence technology, and Clientship, a CX advisory firm in Spain and Latin-America and an InMoment international partner, will host the 1st Customer Experience Summit on June 21 in Mexico City. Details follow:
- When: Wednesday, June 21, 2017
- 9:00am to 4:30pm
- Where: The Westin Hotel Santa Fe Av. Javier Barros Sierra, 540, Santa Fe, Mexico City
Click here for full agenda and to register
With customer experience now firmly established as the primary differentiator and only sustainable competitive advantage in nearly every market across the globe, brand leaders must implement and master a comprehensive array of best practices and technologies in order to achieve business success. This event is designed to give CX leaders the information and networking support they need to enhance both the relationship and financial aspects of their organizations through customer experience excellence.
Presenters include top practitioners and advisors, who will share expertise and first-hand experience in building and growing successful CX initiatives. Speakers include: Alejandra de la Fuente, executive director of corporate quality, Banco Santander Mexico; Lisette Montefusco, vice president of strategic planning, CMR; Alfredo Arenas Prosperi, director of customer experience, Grupo Salinas, and; Dr. Phil Klaus, award-winning researcher and advisor on CX strategy and founder of the Phil Klaus Institute. Experts from the sponsoring organizations will also deliver remarks. They include Nan Russell, Global Centre of Excellence director, and Erich Dietz, senior vice president worldwide alliance partners, both of InMoment, as well as Carlos Espinosa, CEO, Clientship. Click here for a full agenda.
Clientship are experts when it comes to building and implanting models for Customer’s Segmentation, Sales Performance Modelling, Omnichannel Customer Experience as well as CX Improvement and Evaluation. Clientship has strong background in Banking, Retail and Telecom industries, nevertheless they have participated in projects from a wide variety of industries. With Clientship offices in Spain and Latin-America they can execute projects in 25 countries and 32 different languages. For more information, visit https://clientship.com/
InMoment™ is a cloud-based customer experience (CX) intelligence platform, arming brands with compelling customer insights to drive high-value business decisions and relationships with both customers and employees. InMoment’s industry-leading analytics power a full suite of Voice of Customer (VoC), Voice of Employee (VoE), Employee Engagement and Social Reviews & Advocacy products. InMoment also provides strategic guidance, support, and related services to more than 350 brands across 95 countries. For more information, visit https://inmoment.com.