- Enhancing Technology Investment: Industry Experts Understand Real-world Needs of Clients through the CX Lifecycle
- VoC, Retail, Food Service and Contact Center Veterans Add Immeasurable Value to InMoment’s Offering
SALT LAKE CITY (Aug. 6, 2014) — InMoment™, a cloud-based customer experience (CX) optimization platform that gives companies the ability to listen to and engage with their customers to improve business results, today announced two new hires who will deepen InMoment’s ability to serve individual client and industry needs.
Matt Kirven joined InMoment as the company’s director of business solutions and will focus on developing new opportunities in the contact center industry. He has nearly 20 years of experience in technology business development, with 13 of those years working with customer experience-related solutions. Most recently, Matt was responsible for growing Verint’s Voice of Customer Analytics practice area and heading up the development of new strategic enterprise accounts at the company.
Gene Hui recently teamed up with Cheryl Miller to direct client engagement at InMoment. Gene brings years of on-the-ground operational and managerial experience in restaurants and consumer services, including FedEx Kinkos. Most recently, he oversaw the guest insights program at Panda Restaurant Group, America’s fastest growing Chinese restaurant concept with more than 1,665 locations throughout the United States and Puerto Rico. Cheryl Miller offers clients 20+-years of operational and managerial expertise with major restaurant brands and multi-unit operators, including Arby’s and McDonald’s.
Other InMoment team members with deep CX and vertical expertise, include: Client Experience Director, Eli Fillmore, a 20-year veteran of client-side operations and customer experience, having worked with global brands like Morgan Stanley Smith Barney, Kelly Services, CVS Caremark Corp., and others. Director of Client Services, Rick Banovich, boasts 20 years of operational expertise in retail and food service, working with brands like Sears Holdings and Kroger. Before coming to InMoment, Client Advisor, Landon Johnson, held management positions in some of the world’s largest and most successful contact centers in the world.
“First and foremost, InMoment is dedicated to providing the most sophisticated, yet simple and elegant, technology to help our clients listen to and enhance relationships with their customers,” said President Lonnie Mayne. “However, technology is always a means to an end. And if we’re going to build a solution that delivers real value to clients, we must understand their businesses. The best way we know to do that is to hire smart people with first-hand experience. There is simply no substitute for authentic know-how.”