- Contact center veteran to discuss how to harness AI to fuel high-value human relationships
SALT LAKE CITY (June 13, 2018) — Cloud-based customer experience (CX) intelligence pioneer InMoment announced today a free CustomerThink Technology Innovation Webinar titled “Building the AI-Powered Customer Experience Center of the Future.” CustomerThink is the world’s largest online community dedicated to customer-centric business strategy.
The free, live event will take place on Thursday, June 21 at 10 a.m. PT/1 p.m. ET. Click here to register.
InMoment Senior Director of Engineering Services Eli Fillmore, whose experience also includes 20+ years in contact center leadership roles, joins experts from Genesys and Calabrio to discuss how data and advanced data science are changing the landscape of contact centers and customer relationships.
Fillmore’s address, titled “Harness AI to Grow High-Value Human Relationships” delves into the intersection of human and machine. While AI and other technologies promise to streamline and reduce friction through automation, the real promise may lie in using these innovations to help human beings have more satisfying and meaningful interactions. Fillmore will discuss real-world examples of how brands are harnessing intelligent technologies to create and grow high-value relationships with both employees and customers.
InMoment™ is the leading cloud-based customer experience (CX) intelligence platform, arming brands with compelling customer insights to drive high-value business decisions and relationships with both customers and employees. InMoment’s industry-leading analytics power a full suite of Voice of Customer (VoC), Voice of Employee (VoE), Employee Engagement, and Social Reviews & Advocacy solutions. InMoment also provides strategic guidance, support, and related services to more than 500 brands across 95 countries. For more information, visit http://www.inmoment.com