Press Release

InMoment Finalist for Best CX Partner in APAC Category at Inaugural CX Awards

  • Leading global CX intelligence platform recognised for contribution to improving customer relationships, business outcomes  
  • Client Hyundai finalist in Best Use of Customer Data and Insights to Improve CX category  

SYDNEY (14 September 2018) — InMoment, the leading global provider of CX intelligence technology, is a finalist for the Best CX Partner in APAC category at the inaugural CX Awards. Hyundai, one of the company’s premier enterprise clients in the region, earned their own place amongst CX leaders, qualifying as a finalist in the Best Use of Customer Data and Insights to Improve CX category.

As the ultimate accolade in CX, the CX Awards benchmark, recognise and celebrate CX excellence and innovation across Australia and New Zealand, providing CX leaders with credible recognition of their work. The shortlist for each category has been rigorously judged from entries submitted by many of the region’s leading brands, with a credible and transparent judging process comprised of the industry’s experts, including the Chair of the judging panel, Jason Bradshaw, Chief Customer Officer, Volkswagen Australia; Harriet Wakelam, Director of Human Centred Design, IAG; Cambell Holt, Chief Customer Officer, Mercer; Belinda Dimovski, Director Engagement and Support, Australian Red Cross; and Justin Lee, Director of Customer Experience, COMET, Expedia.

“CX is a rapidly evolving landscape in Australia and New Zealand as it becomes an ever more important differentiator for brands in the quest for market share,” said Mark Abay, Co-Founder and Content Director of Ashton Media, the organisers of the CX Awards. “Nominees such as InMoment are truly setting the standard and the pace of innovation for CX leaders in this space, and we’re honoured to celebrate and recognise the work that they’re doing to further evolve customer experience in the region.”

“APAC brands are experiencing a new sense of urgency and passion in elevating their customer experience,” said Claire Fastier, VP APAC at InMoment. “Hyundai was an early adopter of both the philosophy and technology of CX, and their brilliant results are the reward. We are honoured to be recognised as a trusted partner, and equally thrilled to have the Hyundai team by our side. We look forward to supporting other brands in the region in attaining a similar level of success and recognition for their CX efforts.”

The winners of each of the nine categories will be announced at the CX Awards ceremony held on level 35 of the stunning EY headquarters on the evening of 17 October 2018.

About InMoment

InMoment™, the leading cloud-based customer experience (CX) intelligence platform, arms brands with compelling customer insights to drive high-value business decisions and relationships with both customers and employees. The company’s industry-leading, data science-infused Customer Feedback Management platform, the CX Intelligence Cloud™ powers a full suite of Voice of Customer (VoC), Voice of Employee (VoE), and Employee Engagement solutions. InMoment provides innovative solutions and strategic support services to more than 425 leading brands across 95 countries. For more information, visit

About The CX Awards

In partnership with EY, the inaugural CX Awards are the ultimate accolade in CX excellence and innovation, differentiating the very best leaders, teams and innovations from their competition, and providing ANZ’s leading brands with a credible way to recognise their work in the CX field. Partners of the Awards include EY and Zendesk.

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The CX Awards are organised by Ashton Media; leaders in the creation of highly targeted conferences specialising in marketing, advertising and customer experience. Ashton Media’s events across the customer experience field include the Customer 360 Symposium, the Customer 360 Forum, and the CX Collective membership initiative.  

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InMoment Contact

Lisa Davis

VP Communications

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