Press Release

InMoment Named a Leader in the 2023 IDC MarketScape for Worldwide Voice of the Customer Applications Vendor Assessment

SALT LAKE CITY [November 30, 2023] InMoment®, the leading provider of integrated Experience Improvement (XI)™ solutions, today announced it has been named a Leader in The IDC MarketScape: Worldwide Voice of the Customer Applications 2023/2024 Vendor Assessment (doc #US50052123, November 2023) where IDC evaluated 12 of the most significant VoC vendors. 

“We are extremely excited to be named a Leader in the first-ever IDC MarketScape VoC report,” says John Lewis, CEO at InMoment. “Our primary objective is to foster effective partnerships with our clients, ensuring we capture the most valuable insights from their extensive reservoirs of voice of customer data. We believe being named a Leader, further validates our integrated approach to customer experience showcasing our unwavering commitment to utilizing cutting-edge generative AI technology and expert analysis for both structured and unstructured data, which is something very few CX vendors can do.”

This announcement follows a year marked by notable industry accolades for InMoment, including recognition as the fastest to ROI by G2, the title of the Best Overall NLP company at the Breakthrough AI Awards, and the Best CX Partner (technology or advisory) at the 2023 CX Awards.

About IDC MarketScape:

IDC MarketScape vendor assessment model is designed to provide an overview of the competitive fitness of ICT (information and communications technology) suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. IDC MarketScape provides a clear framework in which the product and service offerings, capabilities and strategies, and current and future market success factors of IT and telecommunications vendors can be meaningfully compared. The framework also provides technology buyers with a 360-degree assessment of the strengths and weaknesses of current and prospective vendors.

About InMoment

InMoment, the leader in improving experiences and the highest recommended CX platform and services company in the world is renowned for helping clients collect and integrate customer experience data to uncover the insights that enable the smartest actions. As the pace setters in applying award-winning AI, its global clients activate every byte of their experience data—from structured surveys and social reviews to unstructured conversations from call logs, emails, support tickets, and chat transcripts to breakdown data silos. This unique technology combined with inhouse industry experts empower brands to gain ROI from their CX programs in half the time as its competitors. Unlock the true potential of every piece of customer data with InMoment. To learn more, visit inmoment.com.

###CONTACT: Kelley Johnson, InMoment, kelley.johnson@inmoment.com


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