– Event will host Europe’s top customer experience leaders, illuminate best practices and new research in CX
LONDON (10 November 2016) — InMoment’s VP – Head of Client Services EMEA James Bolle will moderate a discussion with one of the world’s largest retailers to recount their journey to customer experience (CX) excellence at Forrester’s 2016 CX Europe conference. The event will be held at The InterContinental – The O2 in London, 15-16 November and will highlight how executive leadership, customer understanding, design management, culture and measurement function in high-performing firms.
InMoment, together with their client, will detail how this major retailer is harnessing customer experience best practices and customer feedback in successfully understanding customers, engaging colleagues, and changing mindsets. The retailer has partnered with InMoment for four years to power the company’s customer listening programme. The brand leverages InMoment’s technology and professional services to capture, analyse and deliver customer insights across the organisation — from store managers to executive leadership. The session takes place on Tuesday 15 November at 2:55 p.m.
“We are honoured to work with some of the most innovative, progressive brands in customer experience,” said Bolle. “Their willingness to embrace new technologies, evolve internal culture and business practices, and truly listen to and head the authentic voice of their customers is remarkable. At this event, I have the pleasure of inviting one of our flagship clients to share firsthand how their team is harnessing customer experience to improving business outcomes, and deepen relationships with colleagues and customers. Their expertise and wisdom will be a real benefit to other CX leaders looking to elevate their own initiatives.”
InMoment™ is a cloud-based customer experience (CX) optimization platform that helps brands leverage customer and employee data to inform better business decisions, and create high-value relationships. Through its Experience Hub™, InMoment provides Voice of Customer (VoC), Social Reviews & Advocacy, and Employee Engagement solutions, as well as strategic guidance, support, and services to nearly 400 brands in 95 countries. For more information, visit http://www.inmoment.com.
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