Press Release

InMoment’s XI Technology Platform Named 2020 Innovation Award Winner for Experience Improvement

SALT LAKE CITY (October 21, 2020)—InMoment, the leading provider of Experience Improvement (XI)™, announced today that its XI™ technology platform has been named a 2020 Customer Experience Innovation winner.

InMoment launched its hyper-modern XI™ technology platform to challenge the industry status quo for customer experience, and it now has over one million active daily users across all its technologies. InMoment is improving experiences for both customers and employees, and it has recently challenged the world’s top brands to move away from ineffective experience management offerings to more modern and impactful experience improvement.  

Presented by TMC’s Customer Magazine, the 2020 Customer Experience Innovation Award recognizes best-in-class companies setting the standard in delivering exceptional customer experiences.

“The XI platform is unique; it’s the only technology of its kind in the world, and it makes experience improvement for the world’s top brands possible,” said David Joiner, Chief Technology Officer, InMoment. “Harnessing customer data in any form—unstructured data and structured data alike—and creating powerful experience improvement opportunities is why the world’s top, most forward-thinking brands are moving to XI.” 

Congratulations to InMoment for receiving a 2020 Customer Experience Innovation Award. InMoment and its XI™ platform have been selected for setting the standard in delivering world-class customer experiences,” said Rich Tehrani, CEO, TMC. “We’re pleased to recognize this achievement and know we will continue to watch for further innovation from InMoment in 2021 and beyond.”                                                        

About InMoment

Improving experiences is why InMoment exists. Our mission is to help our clients improve experiences at the intersection of value—where customer, employee, and business needs come together. The heart of what we do is connect our clients with what matters most through a unique combination of data, technology, and human expertise. With our hyper-modern technology platform, decades of domain authority, and global teams of experts, we uniquely deliver a focus on Experience Improvement (XI) to help our clients own the moments that matter. Take a moment and learn more at


Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the customer experience, call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry. Please visit

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InMoment Contact: 

Stephanie Creer

PR Specialist


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