Lowe’s Is Narrowing The Gap Between Its Chief Rival Home Depot—Expect Its Surge To Continue

May 22, 2020

InMoment’s vice president, global employee experience, Stacy Bolger, shares what Lowe’s can do to continue to see success, beyond just its positive earnings announcement this morning. “It’s more important than ever that the C-suite focuses on EX, as it is truly the foundation of CX. This way of thinking at the top promotes developing strategies for growth that incorporate not only consumer research and voice of customer input but employee research and the employee voice, too. This is true innovation.” Read the full piece here.

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