Loyalty is Dead, Long Live Loyalty

InMoment’s new Retail CX Trends report reveals that loyalty isn’t dead — it’s simply complicated. “What is clear from the research is that loyalty is no longer (and possibly never was) about loyalty programs but rather it is a broader construct, one which, at a fundamental level, is about some very simple and very human things: consistency, respect, value, and reliability.”

Read more at Forbes

Change Region

Selecting a different region will change the language and content of

North America
United States/Canada (English)
DACH (Deutsch) United Kingdom (English)
Asia Pacific
Australia (English) New Zealand (English) Asia (English)