Lehi, Utah—December 17, 2019—MaritzCX closes 2019 with recognition for its enterprise-grade experience management platform and in-house professional and expert services.
MaritzCX has been recognized as a Representative Vendor by Gartner, the world’s leading research and advisory company, in its Market Guide for Voice-of-the-Customer Applications1 report. According to the report, “VoC tools enable application leaders supporting CX to enhance the way they listen to and understand customers. This information can be used to improve CX and achieve strategic customer goals. This guide profiles the largest and most advanced vendors, helping organizations to compare alternatives.”
Earlier this year MaritzCX won the CX Partner (technology or advisory) award at the 2019 CX Awards, held in October in Sydney, Australia. MaritzCX and its clients including Allianz, HSBC, Volvo and others received numerous awards and recognition for transformative enterprise experience management for customer, employee, and patient experience programs throughout 2019. In addition, MaritzCX is the only CX platform vendor to achieve global status on market research firm rankings.
“Offering transformative Experience Management technology is critical, but at the enterprise level, it must be paired with qualified expert services,” said Mike Sinoway, MaritzCX president and CEO. “We are the only vendor to offer professional services and expert research and analytics services inhouse to help clients drive higher value experience management programs.”
Other MaritzCX 2019 milestones include:
- Launched the first Patient Experience (PX) Platform developed by experts in customer experience. MaritzCX is also the first and only CX platform company CMS-certified to offer Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS®) surveys
- Released a new suite of products that leverages artificial intelligence (AI) and is integrated within its software platform. The AI suite eases access to data sources, unlocks insights, and triggers faster actions to improve loyalty and business growth
- Marked the 50th year of its New Vehicle Customer Study (NVCS), used by the world’s largest automotive companies for competitive benchmarking and insights into automotive product development, sales and satisfaction strategies
- Attained a heightened level of information management security certification, ISO 27001, demonstrating its continued commitment to maintaining the highest standards in security for its customers
MaritzCX is the leader in experience management for big business, and includes customer experience (CX), employee experience (EX), and patient experience (PX). The company combines experience management software, data and research science, and deep vertical market expertise to accelerate client success. Experience programs that are most impactful drive the right kind of actions throughout an organization and support a strong business case. MaritzCX partners with large companies that insist on effective and high-ROI experience results. Customers include global brands from the Automotive, Financial Services, Consumer Technology, Patient and Healthcare, Telecom, Retail, B2B, Energy and Utilities industries.
1 Gartner “Market Guide for Voice-of-the-Customer Applications,” Jim Davies, Ed Thompson, 28 November 2019
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