SALT LAKE CITY (April 15, 2015) — Mattress Firm ((NASDAQ:MFRM), the nation’s leading bedding specialty retailer, is partnering with InMoment™, a cloud-based customer experience (CX) optimization platform that gives companies the ability to listen to and engage with customers to improve business results. InMoment is providing the technology to power Mattress Firm’s guest satisfaction program.
Headquartered in Houston, Texas, Mattress Firm operates more than 1,700 stores in 36 states. From its founding in 1986, Mattress Firm has always been committed to crafting a one-of-a-kind shopping experience for its guests, and through its new store-wide Voice of Guest capabilities, Mattress Firm will continue to deliver on that promise.
Mattress Firm will utilize the InMoment Experience Hub to capture guests’ first-hand experiences with the brand. Through the Experience Hub, feedback from survey comments is delivered to Mattress Firm front line and area managers, as well as executives, in the form of real-time alerts, reports and dashboards. Mattress Firm employees then take this information and translate it into meaningful actions to improve customer relationships and celebrate successes.
“With Mattress Firm, it’s all about the experience, and our goal is to improve the lives of our guests one relationship at a time,” said Joe Joe Paviglianti, vice president of store administration, MFRM Family of Brands. “Buying a mattress can be intimidating because it’s a very specialized product, and we want to provide our customers with the most knowledgeable, trained associates and highest quality products for an exceptional experience seeking out the perfect mattress.”
“Mattress Firm stands out for their customer-centric culture,” said Lonnie Mayne, president of InMoment. “From the beginning, they have had a unique and inspiring mission to give their customers a personalized, memorable experience, and we look forward to working with them.”
About Mattress Firm Holding Corp.
With more than 1,700 company-operated and franchised stores across 37 states, Mattress Firm (NASDAQ:MFRM) has the largest geographic footprint in the United States among multi-brand mattress retailers. Founded in 1986, Houston-based Mattress Firm is the nation’s leading bedding retailer with more than $1.8 billion in sales for 2014. The company offers a broad selection of both traditional and specialty mattresses, bedding accessories and other related products from leading manufacturers, including Sealy, Tempur-Pedic, Serta, Simmons, Stearns & Foster, and Hampton & Rhodes. Mattress Firm guarantees price, comfort and service with the ultimate goal of ensuring that customers Save Money. Sleep Happy™.
Mattress Firm was named Furniture Today’s “Top Bedding Retailer” in 2013 and a “Top Workplace” by the Houston Chronicle in 2011, 2012 and 2013. More information is available at mattressfirm.com, or on Facebook, Twitter and YouTube.