London, 27th November 2019 – MediaMarktSaturn is strategically focusing on putting the customer and employee first to help drive its future growth and has partnered with MaritzCX to accomplish its goals.
Following a multi-stage invitation to tender, Europe’s leading electronics retailer selected experience management provider MaritzCX, which scored highest with its integrated software, consulting expertise, and many years of experience in international projects.
MediaMarktSaturn intends to further strengthen its market leadership with outstanding customer alignment. The software from MaritzCX will be fully integrated into the MediaMarktSaturn system landscape in order to enable all divisions and stores to effectively use customer feedback on a daily basis to further improve the customer experience. This will provide all MediaMarktSaturn employees with real-time insights that will help them deliver even better service to their customers at the store and digitally.
Six million customer contacts per day provide scope for extensive and valuable feedback from buyers and prospective buyers. In addition, MediaMarktSaturn uses the MaritzCX platform to gather employee feedback. “By linking customer and employee feedback, MediaMarktSaturn is seizing the opportunity to use valuable input from more than 60,000 employees to strengthen customer and employee satisfaction at the same time,” said Stephan Thun, CEO International of MaritzCX.
The software is now being deployed in a total of 14 countries.
MaritzCX is the leader in experience management for big business, and includes customer experience (CX), employee experience (EX), and patient experience (PX). The company combines experience management software, data and research science, and deep vertical market expertise to accelerate client success. Experience programs that are most impactful drive the right kind of actions throughout an organization and support a strong business case. MaritzCX partners with large companies that insist on effective and high-ROI experience results. Customers include global brands from the Automotive, Financial Services, Consumer Technology, Patient and Healthcare, Telecom, Retail, B2B, Energy and Utilities industries.
Numerous customer programmes, including Allianz, Volvo, and HSBC, have been recognized by international award panels, and MaritzCX recently received the Top CX Partner Award. For more information, please visit www.maritzcx.co.uk