News: Debenhams Enhances Customer Experience with Insight Powered by Empathica

January 31, 2012 | Retail Technology Review – UK

Article Excerpt:

Debenhams has long seen the value in gaining insight into its customers and operations, but felt that its previous mystery shopper programme had many limitations and did not allow the company to get to the heart of understanding their customers’ engagement with the stores. read more »

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