News: Empowering a Generation Y Workforce for Great Customer Experience

May 4, 2012 | Customer Experience Magazine – UK

Article Excerpt:

This generation is now entering the workforce en masse. At the same time, it’s the older Baby Boomer and Generation X who continue making up the management and executive layers at most companies. This generation gap has some unique challenges when it comes to keeping this new workforce engaged.  With the amount of time the Millennial generation spends online, their expectations of how they communicate and what they talk about are different. read more »

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