News: Five Things the Public Sector Can Learn From the Retail Industry About Service

August 31, 2012 | PublicSector.co.uk

Article Excerpt:

Sue Hedaux of Empathica, sponsor of Public Service Events’ forthcoming ‘Excellence in Customer Service’ event, shares her top five tips for the public sector to help exceed service users’ growing expectations.The economic downturn has created fresh challenges for public sector organisations looking to deliver superior customer service on limited budgets. Today’s savvy consumers are familiar with a wide variety of experiences from a variety of sources and their expectations are high – a challenge for many organisations as they struggle to maintain service levels with shrinking budgets and smaller workforces. read more »


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